Frequently Asked Questions

This is a very good question to ask! Many Paris rental agencies will ask you to visit a rental office to pick up the keys for your apartment. This is not the best option for you because sometimes the office is not near the apartment. You may be required to visit different areas of Paris and if you are not familiar with the city, this can be challenging. Traffic can be heavy in Paris and if you ask your taxi driver to visit two locations, this might be very expensive for you.

Cobblestone has thought of everything to make your arrival as easy as possible. You will be given directions to your apartment and there you will meet your personal Cobblestone Greeter. English-Speaking and trained by Cobblestone in the highest standards of customer service, your greeter will give you keys and provide you with a friendly welcome to Paris.

LATE ARRIVAL FEES: If you are scheduled for an arrival between 9pm-11pm, you will be required to pay 30Eur for a Late Arrival Greeting. If you arrive after 11pm, the key will be made available to you in the lobby of the building or at a very nearby location.

The Personal Cobblestone Greeter assigned to your apartment will contact you within 30 days of your arrival to confirm your arrival time and give you their contact details. Please advise the Personal Greeter of your estimated arrival time and contact her by phone if you encounter a difficulty and believe that you will arrive later than planned. Once you meet the Cobblestone greeter, they will show you the apartment features/appliances, explain rental policies, and give you the opportunity to ask any questions you wish. The Personal Greeter is available if you have any questions about the apartment during your stay by email or phone.

Our check in time is usually between 14:00-16:00, to assist you, we can sometimes offer the option of Early Luggage Drop-Off upon request.

In most cases, another guest will be leaving the apartment on the same day that you arrive and it will not be possible to have the apartment ready early.

However, you may ask to come to the apartment before the official check-in time and leave your bags only. If this is possible, you will be invited to drop your bags at the apartment, meet the greeter, collect the keys, and return after check in time. We ask that you do not arrive before 10:30 am.

After you have dropped off your luggage, we kindly ask that YOU DO NOT REMAIN IN THE APARTMENT WHILE IT IS BEING CLEANED. Please allow the greater space and time to complete the preparation of the apartment. The Greeter will not continue to prepare the apartment until you have left. Please stay only a few minutes and do not delay the cleaner from preparing the apartment for you.

If your arrival will be delayed, please notify the Greeter as soon as possible by phone. If possible, also send an email. Remember to bring the Greeter’s contact information while you are traveling. Call, text message, or email the greeter to let them know you will be late. If there is no answer, leave a clear message with your name and apartment and state the time that you will arrive. The Greeter will wait up to 1 hour30 min after your original scheduled time at no extra charge.

If you are not able to contact the Greeter, or the Greeter is unable to wait for you, the keys will be left for you. Refer to your rental agreement to find the location where the keys will be left.

LATE NIGHT ARRIVAL: If you are arriving between 9pm and 11pm, there will be a 20Eur charge. You can pay for this during booking, or in cash to your greeter on arrival.

It is each renter’s obligation to respect the apartment. Our apartments are the private property of individuals who care very deeply for their apartments and wish for the guest to treat it kindly. Once you check-in, you should consider yourself a guest and act responsibly to avoid damage to walls, sheets, couches, appliances, towels, etc. You may be charged if you do not maintain the apartment in good order and appearance, with full respect to the property and belongings of the owner. If any damages occur, you will be charged according to the cost of repair or replacement.

THE GUEST MAY BE CHARGED OR REMOVED FROM THE PROPERTY FOR ANY OF THE FOLLOWING REASONS.

» Any Tenant who is found using drugs, or allows others to use illegal substances on the premises will be immediately denied continued occupancy of the premises with no refund.

» No Parties or Loud Disturbances. Do not Disturb, Endanger, or Inconvenience neighbors nor use the premises for any immoral or unlawful proposes, nor violate any law or ordinance, nor commit waste or nuisance on or about the premises. If any disturbances or violations are reported, renter will be asked to leave with no refund.

» Keep the premises clean and free of trash, garbage, and other waste. Any trash left inside the apartment could attract pests and the renter will be charged an additional cleaning fee.

THE COBBLESTONE AMENITY POLICY: The idea of “Customer Service” is not the same everywhere, and that is why you want to rent from a Company that understands you. Most apartments in Paris will leave most of the work to you. You will walk into an empty apartment that feels more like a hotel room or a prison cell than a warm and welcoming home. We are not exaggerating, and this comes from our many years of experience in providing and renting European rental apartments. Other agencies will offer bedding and towels, but the bookshelves will be bare, the kitchen cabinets will be empty, and the work is left to you. Most French agencies will not provide anything to get you started and a guest will be expected go to the store after arrival to buy many basic things. You will be tired after traveling, and shopping for soap, toilet paper, coffee, will probably not seem very exciting to you.

Cobblestone believes that these things are as ESSENTIAL as clean sheets and towels and that a guest should not have to go buy them. In fact, we have gone far above the basic items, and tried to create a home you will love to return to. Cobblestone has tried to think of everything, and to ensure that you do not have to worry about equipping your apartment with the basic essentials.

You Will Find the Following Items in All Cobblestone Apartments:

** APARTMENT GUIDEBOOK: All apartments are supplied with a Custom-Made Cobblestone Apartment Manual Providing: Appliance Use Instructions, Directions of Local Shops, Restaurant Recommendations, Troubleshooting Tips, Emergency Telephone Numbers, Staff Contact Info, Metro Use Tips, and Much More.

** KITCHEN: Paper Towels, Dish soap (Dishwasher soap if present), New Sponge, Salt, Pepper, Various Spices, Oil & Vinegar, Plates & Bowls, Glasses, Mugs, Pots & Pans, Colander, Cooking Utensils, Cutting Knives, Cutting Board, Cutlery, Corkscrew, French Cookbooks, Coffee Maker, Toaster, Electric Tea Kettle, Ground Coffee, Tea Selection, Microwave (most include GRILL/CRISP FUNCTION), Garbage Container with Garbage Bags.

** BEDROOMS: Side Tables, Lamps, Storage (closet and/or dresser), Sheets, 2 Pillows Per Bed, Pillow Cases, Duvet, Duvet Covers, Alarm Clock.

** VENTILATION: All Apartments offer Electric Fans for Ventilation. One Fan is provided per bed.

** HEATING: All Apartments offer Wall-Mounted Electric Heaters That are Very Strong and Will Comfortably Heat the Apartment in Any Weather.

** BATHROOMS: Shower and/or Bathtub, Sink, Hand Towel, Toilet, Toilet Paper (2 Roll Minimum), Hand Soap, Body Soap, Shampoo, Hair Dryer, One Body Towel Per Guest, One Hand Towel Per Guest, One Floor Towel, small garbage container with garbage bags.

** ENTERTAINMENT: Flat Screen TV, Cable TV with English Channels, DVD Player, DVD Selection of English Movies, Free WiFi, Paris Guide Books.

** COMMUNICATION: Wireless Telephone with Answering Machine. FREE CALLS to Most Countries ( Land Lines Only).

** SOME APARTMENTS: Some apartments also include Dishwasher, Oven, Clothes Washer, Clothes Dryer. See Apartment Listing Pages for Specifics.

That is a very good question, and many people have learned the hard way about what kinds of electrical devices make good travel companions, and which ones are better left at home. The US & CAN run household appliances on voltage 110-120V but Europe uses a much more powerful voltage of 220V . This means that some devices, if not properly protected, can be damaged or destroyed if plugged into a European wall plug without the right protective steps. If you are bringing motor or heat items (hair curlers, hair dryers) you will need a power converter. We provide hair dryers in all of our apartments, so that is one that you will not have to worry about!

MORE GOOD NEWS is that Most Travel-Related appliances do not require a power converter to change the voltage, because they are designed for travel, and they will adjust themselves automatically! This list of items usually includes: Laptops, Telephones, and Electric Shavers. To check if your appliance is going to be OK in Europe, look at the back of the device and try to find a notice that says ” INPUT 100-240V / .50-60Hz”. This will mean that the device will function almost normally when you arrive in Europe.

YOU WILL STILL NEED AN ADAPTOR: This is a small device that will attach to the end of your plug, and allow your US/CAN plug to fit into the European wall sockets, that have a different shape. An Adaptor will generally NOT CONVERT Voltage, so you must be certain that your device will adjust automatically, before plugging it into the wall of your Paris apartment or European hotel.

Our Friend Rick Steves Has Written An Article About This Subject: For More information nd photos of the type of adapter you will need to bring, please CLICK HERE

To understand more about what you will need, please watch this video: https://video.about.com/goeurope/Electricity-in-Europe-Basics.htm

Important: Cobblestone is not responsible for any electrical damage to your equipment and does not provide converters or adapters.

Cobblestone Apartments offer Free Long Distance Calling to Land Lines. In summary, the phone plan covers long-distance calls to LAND LINES (Fixed Lines) in the US/Canada/Australia/UK/Spain/France/Italy/Germany and over 70 Countries.

Canadian/U.S mobile phones ARE Free, however ALL OTHER mobile phones are not.

Countries Included in the FREE CALLING Plan:

» All of North America except Mexico and the Caribbean (excluding Puerto Rico)

» All of South America except Guyana (excluding French Guyana), Equator, Bolivia, Uruguay, Suriname

» All of Europe except Greenland, Belarus, Ukraine, Serbia and Montenegro, Bosnia-Herzegovina

» All of Australia and New Zealand

» In Africa ONLY South Africa and Morocco are included

» In the Middle East ONLY Jordan and Israel are included

» In Asia ONLY India, China, Japan, South Korea, Taiwan, Laos, Thailand, Indonesia, and Malaysia are included You will be responsible for EXTRA charges to the phone and will be charged a minimum of 5 EURO for any call not covered by the plan.

French Cell phones usually start with 06 and will be an extra .29 per minute. UK and Australian cell phones are an extra .19 per minute.

Cobblestone Paris Rental Apartments provide Free WIFI internet access and the cost is included in your rental.

You must have your own notebook, laptop, or Smart-Phone that can get a WIFI signal. We can not offer technical support to help you to connect to WIFI, it is advised you learn how to do this before your trip.

WIFI Passwords will be provided in your contract or at the time of arrival.

Important: The electricity and plug sockets in Europe are different than the US/CAN. If you are bringing a travel type item (laptop, tablet, phone, travel razor) you will usually only need an adapter to change the shape of your plug to fit the European socket. However, if you are bringing motor or heat items (hair curlers, hair dryers) you will likely also need a power converter.

To understand more about what you will need, please watch this video: https://video.about.com/goeurope/Electricity-in-Europe-Basics.htm

Important: Cobblestone is not responsible for any electrical damage to your equipment and does not provide converters or adapters.

We provide at least two fans for each apartment, and this is generally all that is needed. Air Conditioning may be a common feature of homes in the US, Canada, and Australia, but this is not the same in France. It is hard to find apartments with AC in Paris, because buildings are very old and very high temperatures are extremely rare. Paris is known more for clouds and rain than scorching heat and uncomfortable weather.

It is common for Parisian buildings to be older than 200 years, when air conditioning did not exist. It is very difficult to modify old buildings to add AC, and most Parisians have never felt it necessary.

Old buildings also means that construction materials are extremely durable and temperature resistant. Walls are thick, windows are small, and buildings maintain a steady temperature inside. Apartments are also very small and there is no place for ducts or AC condensers.

Further, electricity is expensive, and for these reasons Parisians have never installed them as a matter of course. Generally, it is not needed, as Paris is most often grey and cloudy with rain, however there can be heatwaves in the summer. For those days, we do provide fans and most guests will find this to be adequate.

Unfortunately, it is true. Pickpocketing in major European cities is a reality, and Paris is no exception. This is not a new phenomenon, it has been around for centuries. However, you do not need to become a victim if you use some common sense and do not allow yourself to become an EASY TARGET.

The Good News is that pickpockets are never violent, they are skilled practitioners of this dubious art form. This is not street violence, and many US cities are far more dangerous than Paris or Barcelona. The threat is different, the thieves are smarter. They do not want to hurt you, they do not want you to notice. They are smooth and fast, and they want to come and go like a ghost. They are looking or people that are easy targets, and you do not need to be one if you follow a few simple suggestions.

TAKE PRECAUTIONS & BE SMART:

The first rule of thumb is don’t have anything more in your wallet than you are willing to lose. Try to keep only what is essential: ONE credit/ATM card, ONE piece of identification, and no more than €40-50. A hair brush can be easily replaced, but something like your passport or your social security card is much more difficult and its loss can cause much grief. Make a copy of your passport, and front and back of everything that you have in your wallet. In case something happens, you have all the numbers and contact information to cancel your cards and replace your passport.

LADIES SHOULD HOLD PURSES TIGHTLY & USE A ZIPPER AT ALL TIMES:

Ladies, only carry purses that zip. Carry your purse tightly under your arm and slightly in front of you. If you have the backpack-type purse, swing it around so that it is slightly in front of you as well. We don’t have eyes in the back of our heads, so keep your purse where you can see it. Gents, put a rubber band around your wallet and put it in your front pocket. This is going to make it extremely difficult for someone to get it out without you knowing.

BE AWARE:

The most likely places to get pick pocketed are close to major tourist sites: like the Eiffel Tower, Notre Dame, and the Champs-Elysées. Americans in Paris should be particularly alert to thieves who commonly work near tourist attractions such as museums, monuments, restaurants, hotels, beaches, trains, train stations, airports, subways and target vehicles with non-local license plates.

KNOW THE SIGNS & TRICKS:

Pickpockets are sometimes good at blending into groups, but in Paris they stand out if you know what to look for. One common sign is young girls with long hair and wearing sweatpants and sweatshirts wrapped around the waste and holding papers pretending to gather signatures. DONT DO IT.

ONE COMMON SCHEME:

You may be walking in a park and someone in front of you may pretend to find a golden ring or piece of jewelery. They will pretend as if they found it and will offer it to you for sale. it is not real, DO NOT FALL FOR IT.

Most, but not all pickpockets work in groups. They are often adolescents, since it is extremely difficult for minors to go to jail here. They can be groups of young girls or boys and of all races.

MORE COMMON TACTICS:

ON THE METRO: The most popular is the crush and grab. You will be swarmed by several people all trying to get on or off. While they are pushing you, they are also picking your pockets. Another trick is to grab the purse of someone sitting right by the door and to hop off just as the doors are closing. To avoid being a victim, try to find a seat away from the doors. If you can’t sit, back yourself up against one of the sides. Try to minimize access to your pockets and purses.

ON THE STREET: The most frequently used tactic here is the distraction technique. Two or more people will approach you and ask for directions, try to sell you stuff, or just crowd you. While you are occupied with one person, another is picking your pocket. Another technique is to have something thrown or spilled on you, like water or ice cream. Someone will approach you and offer to help clean you up. Another person then picks your pocket while you are distracted.

ATM SCAMS: Most of the ATM’s here in Paris are safe. Just make sure you use one that is well lit, at a reputable bank and not down some dark, deserted alley. If the ATM sucks in your card and does not give it back, go into the bank IMMEDIATELY! This is not normal and most likely the ATM has been tampered with by thieves. Don’t talk to anyone while you are using the ATM. Walk up, get your money and then get on your way. Recent tactics include people walking up and asking for directions while someone is using the ATM. While they are distracted, the crooks get the pin and card numbers and can then come back and empty your account. Also, put your hand over the pin pad while you are entering your code. That way, no one can see the numbers you enter. If the ATM appears to have been tampered with, DON’T use it.

BLEND IN:

Pickpockets target many of us because we stand out and look like we have money. TRY TO DRESS LIKE A LOCAL: Do not wear T-Shirts and Tennis Shoes. Dont Wear Baseball Caps, Dont Wear Fanny Packs. Use Dress shirts and slacks, ladies in skirts and blouses. Keep maps hidden away, and try to look like you fit in. Just be aware of your surroundings and your belongings at all times. If you know you are going to a particularly touristy spot, leave as much at home as you can.

WHAT TO DO IF IT HAPPENS TO YOU:

If you do have your pocket picked, start yelling for the police immediately. If none respond, go to the local police station (commissariat) and file a complaint. Don’t chase down whoever you think stole your wallet. Remember if they work in groups, your wallet was most likely handed off before you realized it was gone. If you chase down and grab who you think is the culprit and he/she doesn’t have your wallet, you could get into deep trouble, fast. Find yourself a police officer and make an immediate report.

THE EMBASSY CAN HELP:

The Consular Section of your Embassy has information on how to replace certain items (such as credit cards and airline tickets) which have been stolen or lost. If you have lost all of your money, they can give you information on the most rapid means for money transfer, and can assist you in contacting family or friends. If your passport was stolen, they can issue you a replacement.

You will receive the contact information for your Personal Greeter within 30 days of your arrival. The Greeter is available if you have any trouble during your stay by email or phone.

The services of the greeter are free of charge if your question pertains to the apartment, function of appliances, check out procedures, cleaning procedures, etc.

If you require assistance with anything else such as: tourist information, medical issues, loss of passport, etc. there may be a charge of 15 EURO / Hour for this service.

EQUIPMENTS & UTILITIES: What Happens If Something Stops Working?

All appliances/equipment included in the rental are subject to breakdown and wear and tear. If any appliance or equipment malfunctions during your stay, management will try to arrange the repair promptly however it is not guaranteed to be repaired during your stay.

Many apartments are located in communally owned buildings and these repairs must be organized through the management of the building. These parties may be difficult to contact on evenings, weekends, and holidays. In these cases, Cobblestone can not initiate the repair.

If hot water, electricity, or any other essential services fail during your stay, repairs will be attempted as quickly as possible. If the repair is not successful, you will be given the options to move to a hotel. Cobblestone will assist you in finding a reputable alternative, and refund each night you are not able to stay in the apartment. When the repair is made, you will be invited to return to the apartment. If you wish to remain in the hotel, you will be responsible for accommodation costs.

Note: Only Essential Utilities will justify movement to a hotel. For Example: Water, Electricity, and Heating. The Failure of elevators, internet, telephone, television, or kitchen appliances, will not result in re-accommodation.

The responsibility of the manager and/or owner of the apartment cannot be implied in any case such as: cancellation, accident, loss, robbery or other. To protect yourself, it is advised that you acquire your own travel insurance policy and seek compensation from your insurance provider in the case of cancellation, break in and theft, or any other potential source of loss or injury.

Each guest will be given a number of keys appropriate to the size of the apartment. It is your responsibility to prevent their loss or theft and to return them upon departure.

In the event of locking yourself out, 25 Euros will be charged between 10am-6pm. 50 Euros will be charged at all other hours.

It is not guaranteed that the greeter will be able to come let you in the same day you request. If this occurs, Cobblestone can not be responsible for re-accommodation.

Never leave a key in the back of the lock when leaving the apartment. This will permanently lock the door and prevent entry from the outside. To gain entry, the lock will need to be destroyed by a locksmith. You will be charged the full cost of changing the lock and making new keys. Please be aware, this may cost more than 1,000 EURO. Locks and Locksmiths are Very expensive in Paris, this is the true cost of the lock change and not a penalty.

If it is not possible to make the repair on the same day, you will be responsible the cost of re-accommodation until the repair can be scheduled.

100 Euros will be charged for each set of keys not returned upon departure. If you depart with keys, you will be given the option to mail them by UPS or FEDEX. Normal mail will not be accepted, as keys must be replaced within 4 days hours of your departure. If the keys arrive within 4 days, you will not be charged the 100 Euro replacement fee.

In case of fire or plumbing accident, lack of basic utilities, or any other cause which may render the apartment uninhabitable: Manager or Owner may terminate the renter’s reservation entirely or in part. Renter will be informed at the earliest possible time and owner will make the best possible effort to see that Renter is directed to other similar accommodation. Owner will refund any amounts paid, but at no time and under no circumstances will Manager or Owner be responsible for any cost of re-accommodation at any apartment or hotel.

REFUND POLICY: Does Cobblestone offer refunds?

Cobblestone Vacations can not offer refunds once you have checked in.

NOISE: Management is unable to control any factor outside the apartment. This includes but is not limited to: loud neighbors, schools and children, traffic and street noises, construction etc. Please be aware you are renting an apartment in the heart of a vibrant city, and there is no way to control any outside factors.

APARTMENTS: Cobblestone has attempted to accurately portray and describe each apartment. Before booking, the guest is encouraged to research Cobblestone Paris on the internet and to read online reviews about Cobblestone Apartments and services. No Refund will be made if the guest is not satisfied with any element of our apartments or services.

Departure time is By 10:00 am in the morning. If you would like to stay longer, please email your request at least 48 Hours in advance. This request will be considered but may not be possible due to staff scheduling or arrival plans for the next guest.

Be Advised: Late check outs are never guaranteed.

In most cases another guest will be arriving shortly after you, so please schedule your departure before 10:00 am. We kindly ask that you respect our check out time.

Our standard Check-Out time is by 10:00 am in the morning. If you would like to stay later, we may not be able to give you a clear answer until a week or two before your arrival.

In most cases another guest will be arriving shortly after you, and the 10am Checkout Time will allow us time to prepare the apartment.

If the next guest has told us that they will not arrive until the night, or the next day, a late check-out may be possible.

There is no fee for this service, however we cannot guarantee the possibility of a Late Check-Out as the arrival schedule of the next guest is always subject to change. The next guest is entitled to receive the apartment, fully prepared and cleaned, by 2pm. Therefore, our acceptance of a Late Check-Out may be cancelled if the next guest changes their arrival time.

If you would like to GUARANTEE that you can stay later on your departure day, it will be necessary for you to purchase the night and add it to your rental period. This is the only way to be sure that no guest will arrive on your departure day, and you can depart at the time of your choosing.

The option of storing your luggage in a luggage locker is available to you, please see LUGGAGE STORAGE FAQ, below.

Please consult your rental contract for check out procedures and where to leave the keys. In most cases, you will leave the keys inside the apartment when you leave and the door will lock when you close the door. Never leave the keys in the BACK of the door lock, this will permanently lock the door and you will be responsible for the cost of replacement.

CHECK-OUT IS BY 10am: In most cases, there will be a new guest arriving on the day of your departure. For this reason, it is very important that the cleaning begin at 10am. We do not want to slow the arrival of the next guest, and we ask for your cooperation. If you want to request a late departure, please contact your greeter 2-3 weeks in advance of your arrival. If scheduling allows, your greeter will tell you how long you can stay. We apologize in advance if this is not possible.

IF YOU NEED TO STORE YOUR LUGGAGE:

OPTION 1: Pre-Book your Luggage Storage with one of our highly rated luggage storage partners STASHER or LUGGAGE HERO. With their site you can find the most convenient place to leave your bags. They have many locations in Paris including multiple locations in the Marais, by the Pompidou Centre, in the Latin Quarter and near the Champs-Elysées. Visit the English-language website, and enter the zip code or street address of your Cobblestone apartment to select the closest facility.

OPTION 2: Storage facility at Gare Du Nord train station. Gare du Nord is convenient as the RER B train leaves here for the airport or you can catch a taxi easily for the airport. The highly-secure luggage facility is downstairs near the Car Rental Offices where the Long Distance trains arrive/depart. Look for signs for “GRANDES LIGNES”, “Car Rental” or “TAXI”, as it is near this area in the Main Station. No Pre-Booking Needed.

We are committed to keeping our apartments clean and free of Covid-19 to ensure the safety of our guests and our staff. We have adapted our already stringent cleaning practices to include complete disinfection after each check-out.

We will follow guidelines set by the World Health Organization and the French Government for cleaning/disinfection and will be using the recommended products for doing so. We will not be accepting back-to-back bookings while the virus is still active and a safety risk.

We will also have to ask you, our valued guests, to help us on this mission. We will now require our guests to do the following before check-out:

»  Strip all beds used during your stay

»  Dispose of any leftover food items

»  Dispose of trash in proper receptacles

»  Clean all dishes used during your stay

»  Disinfect surfaces before leaving (we will provide disinfectant spray for this purpose)

In order to avoid extra cleaning fees, we ask that you do the following:

» Dishes, counters, sinks, showers, toilets and floors should be clean of food, crumbs, garbage, and other debris. Please do not leave dirty dishes.

» Garbage should be bagged and removed from the apartment.

» Linens and towels DO NOT need to be cleaned.

» Please remove sheets from beds, and place used towels and linens in a pile on the floor to be washed.

» Please do Not Leave Sheets and Towels in a wet shower.

If additional cleaning beyond our normal requirement is necessary after your departure, there will be a minimum charge of 40 Euros to your credit card.

If you notice that you may have forgotten something in the apartment, please notify us by email as soon as possible. Our staff will attempt to find the item.

Company policy for lost items charges a MINIMUM of 30 EUR for the return of any item, regardless of size.

This must be paid in advance by credit car or paypal. Please use this link: https://cobblestoneparis.com/payment

This initial payment covers staff time of 15 Eur, packaging, time away from our normal duties, and some of the shipping cost. If the cost of the shipping is more than 15 Eur, we will ask for you to send this also before the package can be shipped.

We apologize for the inconvenience, however the postal system in France is very challenging and we are unable to offer return items on a complimentary basis.

If your item is replaceable, it may be better to replace it at home. If the item is valuable, sending the item by normal French poste is not advised. Delays may be considerable and the risk of loss is significant. We will recommend using a more secure method such as DHL. The cost will be greater, as well as the security. In either case, Cobblestone cannot accept any liability if your item is delayed, broken, or lost during shipping.